Designing for the Neurodiverse
Lessons from co-designing the Kudoz platform with neurodiverse users.
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Blog
School Halls & Strip Malls
Ethnography with reunified Filipino teens and parents to understand transitions to Canada.
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Prototyping from the inside-out
It’s not that I’m not a believer, it’s just that it’s hard. I work for a…
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Working backwards from outcomes
Ko wants a house. He’s spent six months in a $13/night room at the Salvation Army,…
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West to East: Three things we iterated
While the sun rises first for InWithForward East, it’s the West Coast team that find…
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Sprint #3: Idea Generation
Where do game changing ideas come from? This was the question underpinning our third…
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On the misuse of user satisfaction surveys in social services
Three reasons why user satisfaction surveys are problematic to assess performance...
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New ways of knowing
How to make sense of 48 interviews and 100 hrs of observation of staff, users and…
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Problematizing Scale in the Social sector (3): Process v. Products
This is the last, I think, in a series that critiques our preoccupation with scale,…
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Understanding motivation, capability and opportunities for change
What do you do when a snow storm hits in the middle of a user research sprint? You learn!
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