In December 2017, we partnered up with Options Community Services on a Quick Dive to explore these research questions: how can we better understand people who don’t use formal services? What are their needs, preferences, and motivators? What might engage them?
We met 31 (non) service users, 19 social service staff, and wrote 22 profiles of motivations and aspirations of people and generated 32 ideas. This trend report captures the top themes, pain points and opportunity areas that we hope could spark a different conversation around social service support that could work for people.
Learn more about the Quick Dive we did in Surrey here.
On & Off the Street in Surrey