Satsuko

Satsuko serves as InWithForward's Senior Advisor, having spent two years as a Partner working between the Toronto and Vancouver projects injecting her business thinking and networking magic. Prior to joining IWF, she led the Lab Program at Social Innovation Generation (National), where she advised and worked alongside innovation units in government and non-profits across Canada. She's lived and worked in Japan, France, Denmark, India, and Turkey; has an MBA from Schulich School of Business; and is a forever student of the world. Get in touch!

ArticleDownload Push & Pull / Apply to get $ and coaching!

by Satsuko, July 5, 2016

Our latest publication, Push & Pull, looks at how to enable street-involved folks, frontline workers, managers and policymakers to act with greater intentionality. Through the pages of the doc, we bring four values and corresponding practices to the surface. To bring these practices alive, over the summer we're holding a mini-bid. Read on

  • tags:
  • service design

ArticleAustin Immersive Residency

by Satsuko, February 15, 2016

8 leaders from the homelessness sector in Austin, Texas joined the In/Out Project Team as immersive residents. Read their reflections. See what it looks like to jump right into the deep end of a live project. Read on

  • tags:
  • prototyping
  • ethnography
  • residency

ArticleHow to measure impact: our reflections and presentation from LabWorks 2015

by Satsuko , July 20, 2015

We presented out latest work at LabWorks, the annual gathering for practitioners working in innovation units in and with governments & nonprofits. Find our reflections from the conference (how can we make the insightful side conversations become the main event?) and our presentation here. Read on

  • tags:
  • social labs
  • social innovation
  • outcomes
  • measurement
  • data
  • Kudoz
  • prototyping
  • grounded change

ArticleKudoz TV, Episode 2: Ben visits the Palace

by Satsuko, April 11, 2015

Watch as the Kudoz prototype unfolds, and Ben goes on his first experience at Sophie's Pet Palace. Read on

  • tags:
  • Kudoz
  • film
  • prototype

ArticleKudoz TV, Episode 1: Meet Ben

by Satsuko, April 1, 2015

Watch as Ben learns about Kudoz; and Kudoz learns about Ben. Find out what Ben chooses as his first Kudoz experience! Read on

  • tags:
  • Kudoz
  • film
  • prototype

ArticleScheduling Change

by Satsuko , February 11, 2015

Reflections from ethnographic observations of the scheduling systems at our Burnaby partner agencies. We’re learning everything we can about staff scheduling because the success of Kudoz depends on it. Read about our early insights and hunches! Read on

  • tags:
  • business ethnography
  • prototyping
  • behaviour change